Describing Your HPC Problem:
When you submit a request through our ticketing system, it’s important to provide the detailed information that will help us to understand your problem and find the right solutions.
A) If you are trying to run a job, please include the following information:
→ Cluster Name:
Computational ID:
Job ID:
Absolute path of working directory and Jobscript file name:
Attach following that may be related to your problem if its requires:
+Error messages
+PBS/Slurm output or error files
+Screenshots
+any libraries you install or import
B) If you are trying to use or install software, please include:
→ Cluster Name:
Compuational ID:
Name and version of the software:
Path of Installation:
Any error messages you receive with Screenshots:
Any require dependencies you install:
A link to the installation Manual/procedure website that you have followed for the software installation:
Software is Licenced version or opensource
C) For /localscratch space or Gaussian Group access on Basic-Cluster:
→ Computational ID:
Access for Require Cluster:
Gaussian or /localscratch space:
D) If you facing issue regarding Computational ID access & New Password:
→ Computational ID:
Brief Description of Compuatational ID access issue or New Password: